Business Support Officer

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  • Post Date: 27/12/2023
  • Applications 0
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Job Overview



UK Parliament

Job title: Business Support Officer

Job description: 1


House of Commons

The House of Commons is a unique and exciting place to work right at the heart of the UK’s thriving democratic system.

Behind the scenes, the House of Commons Service is made up of more than 3,000 employees who support and facilitate the smooth day to day running of the House. They provide professional services to Members of Parliament, their staff, and the wider parliamentary community.

Staff Benefits

In addition to your salary, we offer including:

  • 30 days’ annual leave (increasing to 35 days after first full leave year).

with an average employer contribution of 27%. * Access to training and development.

  • Flexible working.
  • Interest free season ticket loan and bicycle loan.


The Parliamentary Security Department (PSD) sets security strategy and provides expert advice and delivers an operational service. They are also responsible for physical and personnel security across both Houses of Parliament and provides support to Members and staff when away from the Estate. Its purpose is to keep Parliament safe and open for business.

The Role

The Business Support Officer (BSO) provides a business support functionality to the Parliamentary Security Department (PSD) to deliver its strategic objectives. The BSO role is part of the wider business support function providing administrative support to all PSD business areas. As such, flexibility in the role is key in order to meet the ever-changing needs of the business. The post holder may be required to undertake a variety of tasks in support of different business areas and their designated business area(s) may change, at short notice, subject to business needs.

Some of the responsibilities for this role include:

  • Proactive diary management for designated work area(s) and other managers as required;
  • High quality administrative support, organising and managing the administration of meetings, including booking rooms, printing papers, taking accurate minutes to produce a written record, and distributing the minutes, with awareness of information security and FOI implications;
  • Support operational and administrative projects as required across the team;
  • Support team in following up enquiries and answering queries generated by clients, reviewing information and data and identifying any errors and omissions;

Skills and Experience

You will be a motivated and organised individual, who can work well in a pressurised environment. You will be comfortable working with a wide range of colleagues at all levels, confident in responding to queries from senior stakeholders,

To be successfully in this role you will demonstrate the following skills and experience:

  • Experience of delivering comprehensive administrative support within a busy team utilising Office 365 tools (SharePoint, Word, Excel and Outlook, OneNote) demonstrating excellent organisational skills and the ability to plan, prioritise and monitor tasks in a systematic way and an ability to and quickly learn new IT skills as needed.
  • Experience of working with diverse groups of people, upholding the principles of diversity, equality and inclusion, ensuring that everyone is, at all times, treated with dignity, courtesy and respect. Ability to build inclusive and effective relationships with a diverse group of colleagues and gaining the confidence of others.
  • Understanding of the need to maintain strict confidentiality of sensitive information and the ability to exercise judgment and discretion, including the demonstration of political sensitivity.
  • Ability to share information clearly and concisely through excellent oral and written communication skills with the ability to deliver when under pressure, while maintaining a focus on detail to ensure the accuracy of documentation.
  • Ability to take decisions based upon own experience or knowledge. Judgement to decide when it is more appropriate to seek advice from senior colleagues.

Next Steps and Additional Information

If you would like to apply for this role, please submit your CV and covering letter with a 500 word limit.

More information on the role and the full criteria can be found in the Job Description.

Please note that most job offers will be made at the minimum of the salary range, other than in exceptional circumstances.

Expected salary: £29150 – 32750 per year

Location: United Kingdom

Job date: Wed, 06 Dec 2023 07:59:38 GMT

Apply for the job now!

Job Detail
  • Career LevelOfficer
  • GenderBoth
  • INDUSTRYSecurity Services
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