Customer Engineer (Platforms HyperV)

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  • Post Date: 05/12/2023
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Job Overview



N Consulting Uk

Job title: Customer Engineer (Platforms HyperV)

Job description: Inside IR35

Duration of contract: 1 year
No of years’ experience:8
Work location: UK, fully remote

Customer Engineer

  • Are you looking for a role that utilizes your passion for technology?
  • Are you interested in receiving unrivalled training?
  • Are you interested in joining a team of outstanding technology professionals who, as trusted advisors and subject matter experts, help Microsoft Premier Enterprise Customers – enabling them to make the most out of their technology and moving their business forward?

Our Mission Statement
Customer Engineers provide technical leadership for Premier customers around the world to help ensure their IT environments are kept optimized and healthy. The focus is to do this in a proactive and consultative manner to avoid future issues. This includes guidance on best practices, risk assessments, migrations, and onsite, remote and dedicated support services.
What we do best
Customer Engineers provide various services to our Enterprise customers to increase systems availability, resolve critical issues, and ultimately improve the health of our customers’ environments. We consult with experienced technical staff to ensure they have the skills to troubleshoot and maintain their solution in line with Microsoft best practices. When things do go wrong we provide rapid on site expertise to resolve critical situations.
Customer Engineers deliver onsite and dedicated services for Microsoft’s Premier customers.

We need individuals that:

  • Possess deep technical expertise in at least one technical specialty and can solve complex technical problems through sound, creative troubleshooting. You will also need to be able to examine possible workarounds and escalations as required.
  • Set an example of excellence as a Microsoft representative, enhancing the company’s image and reputation through your credibility, preparation, commitment, and first-class delivery.
  • Demonstrate strong communication skills; ability to develop strategic on-going customer relationships, gain trust and respect for the company. Engineers must also possess strong technical writing, presentation and training skills.
  • Enjoy team work, and actively contribute to their peer group as well as our customer account teams.
  • Communicate at all levels from CIO to the technical staff on the ground.

Expertise Required

  • Experience in the enterprise customer arena
  • Face-to-face customer engagement skills
  • Excellent written, oral and presentation skills
  • Troubleshooting knowledge & skills
  • Degree qualification or equivalent experience
  • Good understanding of ITIL/Service Management

Technical Expertise Required

Windows client, windows server (2016, 2019), clusters, and Virtualization.

The Microsoft Platform Engineer (Client, servers and virtualization) Engineer role requires knowledge and experience in a number of the following technologies/areas:

  • Experience with Deployment technologies like WDS, MDT, Crash Dump Analysis and High Availability technologies like storage Backup Hyper-V.
  • Expertise on Storage SAN NAS DAS understanding of storage stack its architecture.
  • Virtualization (Hyper-V) : Monolithic and Microkernel ,Hyper-V ring Architecture.
  • VHD and AVHDX Merging Checking integrity with its differencing chain.
  • Failover, Planned Failover, Test Failure, Unplanned Failover.
  • Hyper-V Migration.
  • Windows as a service with its deployment rings concepts, co-management with MEMCM is an added advantage.
  • Troubleshooting windows updates issues and understanding of Component based servicing.

Five or more years of experience in systems development, network operations, software support, technical support, product development, or I.T. consulting with a working knowledge of:

  • Understanding of Patch Management and experience with Windows Server Update Services (WSUS).
  • Windows Server Operating System knowledge which includes understanding of NTFS/Share Permissions, File Sharing, Performance Monitoring, Event logging, Task Manager, Windows Firewall, User and Group Management.
  • Understanding of WMI and familiarity with WMI queries
  • Active Directory concepts such as Kerberos, LDAP, Sites and Security Groups.
  • Understanding of TCP/IP and other networking services: DNS, WINS, DHCP, Routing.
  • Exceptional Problem-Solving and Communication Skills – Spoken and written English or Russian (including technical writing).

Preferred Qualifications:

  • Four or more years of industry experience with Microsoft Server products.
  • Familiar with status messages and various server and client-side logs used for troubleshooting.
  • Hands on with popular sysinternal utilities to find RCA for performance related bottlenecks.
  • Hands-on to EUC space (AVD) will be an added advantage.
  • Cloud Fundamentals.
  • Windows networking.

Expected salary: £45000 – 50000 per year

Location: London

Job date: Wed, 01 Nov 2023 00:51:53 GMT

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