Customer Liaison Officer

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  • Post Date: 29/12/2023
  • Applications 0
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Job Overview



Mears Group

Job title: Customer Liaison Officer

Job description: Annual salary: up to £25,000.00

Customer Liaison Officer


Full Time, Permanent Up to £25,000 per annum + company Van

Mears Exeter have a long-term partnership with Exeter City Council to provide responsive repairs, void property works and planned kitchen & bathroom renewals to council properties across Exeter. Working as part of the small team you will be instrumental in ensuring we deliver the very best service to all our customers and have the opportunity to make a real difference to the communities we serve. Drive, energy, passion and enthusiasm are crucial attributes for this key role in our team.

About the Role:

We are now seeking a Customer Liaison Officer to join our team; Delivering excellent service and support through our local teams, who understand the importance of working together for the local community.

As a Customer Liaison Officer, you will be communicating with clients, tenants and internal team members to ensure a smooth delivery of our day to day works. This will include, responding to client and tenants requests for information, explaining the impact of works to residents and resolving any complaints/dissatisfaction. You will also working with the team to monitor quality of repairs and ensure the delivery of an consistently excellent service. You will be actively involved in the toolbox talks with the operational teams.

Role Criteria:

  • Previous experience in a customer service role
  • IT literate
  • Good communication skills
  • It is advantageous to have knowledge or experience in social housing.

All our roles require candidates to have the entitlement to work within the UK, Mears does not currently offer visa sponsorship.

Benefits we can offer you

  • 25 days annual leave plus bank holidays
  • Annual Mears Fun Day – Our annual Fun Day is organised as a massive thank you from the Executive team for all the hard work!
  • Volunteering Leave – Mears supports employees to undertake paid volunteering in the community, in support of our social value commitment.
  • Staff perks with Mears Rewards – discounts of up to 10% weekly groceries, holidays, eye test vouchers, Share save scheme, plus much more
  • Family friendly policies

To apply, follow the link below or to discuss your application further; contact Francesca at

Mears Group is a Disability confident employer and recognises our people as our greatest asset, we hire individuality, recognising and valuing everyone is individual and ensuring equal access to opportunities for all regardless of social economic background or individual make up.

Candidates should be aware that all our roles are subject to relevant DBS/Security checks either before or upon commencement of employment.

Expected salary: £25000 per year

Location: Exeter

Job date: Sat, 23 Dec 2023 02:44:42 GMT

Apply for the job now!

Job Detail
  • Career LevelOfficer
  • GenderBoth
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