Delivery Operations Support Officer

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  • Post Date: 28/12/2023
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Job Overview



Ministry of Justice

Job title: Delivery Operations Support Officer

Job description: 1

We encourage applications from people from all backgrounds and aim to have a workforce that represents the wider society that we serve. We pride ourselves on being an employer of choice. We champion diversity, inclusion and wellbeing and aim to create a workplace where everyone feels valued and a sense of belonging. To find out more about how we do this visit: .

Delivery Operations Support Officer

Location: National*

Closing Date: 3rd January 2024

Interviews: w/c 15th January 2024

Grade: EO

Salary: National: £27,223 – £28,613

London: £31,169 – £32,760

Working pattern: full-time, part-time, flexible working

Contract Type: Permanent

Vacancy number: 82573

*We are currently offering hybrid working which includes 2 days per week in your local office. Office locations can be found

The Role

We’re recruiting for a Delivery Operations Support Officer here at to be part of our warm and collaborative Probation Digital team.

Probation Digital is delivering simpler, better, faster digital services to help frontline staff and people on probation, and we’re looking for a great organiser and coordinator to join our Delivery Operations team.

You will enable the delivery of 10 multi-disciplinary agile teams, plus Probation Digital’s senior management team, by supporting various activities such as governance, reporting, people planning, procurement and more. Your attention to detail will be pivotal to the effective running of the organisation.

If you are diligent and enjoy working collaboratively this is the role for you!

To help picture your life at please take a look at our and our

Key Responsibilities:

  • Acting as secretariat for governance and other meetings, including but not limited to creating agendas and terms of reference with meeting chairs, capturing and sharing notes and actions, ensuring actions are tracked and completed, as well as scheduling meetings and refining attendee lists
  • Supporting Probation Digital’s regular reporting by commissioning reports, sending reminders for input, setting up and populating reporting templates
  • Supporting those responsible for coordinating responses to ad hoc requests for information on delivery and workforce status
  • Supporting workforce planning and the collection and validation of workforce data
  • Maintaining reference documentation and storage, such as strategy documents and organograms, to ensure relevance, seeking updates regularly from subject matter experts
  • Using information collected through reporting to update and maintain reference document accuracy
  • Carrying out discrete pieces of work such as coordinating governance, reporting, people planning, and procurement activity
  • Adapting to variations in work, priorities or environment, being flexible and versatile.
  • Using information provided to update and maintain source documents accuracy
  • Supporting Delivery Operations, under direction completing activities to support priorities of the team

If this feels like an exciting challenge, something you are enthusiastic about, and want to join our team please read on and apply!

Person Specification

  • You have experience of working in office/programme/portfolio management type roles, having provided support in a secretariat-type function
  • You can communicate clearly and effectively
  • You have the ability to collect and summarise information
  • You have strong organisational skills and can prioritise and sequence your work so that you make the biggest impact with your time
  • You can identify and suggest improvements, learning from experience
  • You can document and support the running of effective processes

Willingness to be assessed against for BPSS clearance.

We welcome the unique contribution diverse applicants bring and do not discriminate on the basis of culture, ethnicity, race, nationality or national origin, age, sex, gender identity or expression, religion or belief, disability status, sexual orientation, educational or social background or any other factor.

Our values are Purpose, Humanity Openness and Together. Find out more about how we celebrate diversity and an inclusive culture in our workplace.

How to Apply

Candidates must submit a CV and Personal Statement which describes how you meet the requirements set out in the Person Specification above.

In Justice Digital, we recruit using a combination of the and Frameworks. We will assess your Experience and the following Behaviours during the assessment process:

  • Communicating and Influencing
  • Working Together
  • Delivering at pace
  • Changing and Improving
  • Managing a quality service

Your application will be reviewed against the Person Specification above by a diverse panel.

Successful candidates who meet the required standard will then be invited to a 1-hour panel interview held via video conference.

Should we receive a high volume of applications, a pre-sift based on Communicating & Influencing will be conducted prior to the sift.

Terms & Conditions

Please review our which set out the way we recruit and provide further information related to the role and salary arrangements.

If you have any questions please feel free to contact

Closing Date:

03/01/2024, 23:55 hours.

Contact information 1

If you require any assistance please call 0345 241 5359 (Monday to Friday 8am – 6pm) or e mail Please quote the job reference – 82573.

To apply for roles in MOJ you will need to confirm your employment history for at least 3 years prior to the date of application so that pre-employment checks (BPSS) can be undertaken. If you have spent significant time abroad (a total of 6 months in the past 3 years) you would be required to give a reasonable account of the reasons why.

For some roles you will be required to successfully complete National Security Vetting at Counter Terrorism (CTC), Security Clearance (SC) or Developed Vetting (DV) level as a condition of appointment. To meet CTC/SC/DV requirements you will normally need to have been resident in the UK for at least 3/5/10 years prior to the date of application (The level of checks that are required are stated in the advert).

If you do not meet the above requirements, you may still be considered if, for example:

  • You’ve been serving overseas with HM Forces or in some other official capacity as a representative of HM Government
  • You were studying abroad
  • You were living overseas with parents

In such cases you will need to be able to provide referee cover for the period(s) of residence overseas. The duration of overseas residence and the country of abode will also be taken into account.

Success Profiles

Success Profiles will enable a fairer and more inclusive method of recruitment by enabling us to assess the range of experiences, abilities, strengths, behaviours and technical/professional skills required for different roles. This flexible approach to recruitment focuses more on finding the right candidate for the specific role. To find out more about Success Profiles to support your application please .

if you feel that your application has not been treated in line with the Civil Service Recruitment Principles, please contact SSCL ( ) in the first instance

Supporting document 1 1

We have provided detail of the assessment stages and areas being assessed to help you prepare for completing your application form, and to advise of what will be assessed following this, if you successfully pass the application stage.

Application form stage assessments

Interview stage assessments

There is 1 interview stage for this vacancy.

A Great Place to Work for Veterans

The “Making the Civil Service a Great Place to work for veterans” initiative includes a guaranteed interview scheme to those who meet the minimum criteria to provide eligible former members of the Armed Forces with opportunities to secure rewarding jobs. Allowing veterans to continue to serve their country, and to bring highly skilled individuals with a broad range of experience into the Civil Service in an environment, which recognises and values your previous service in the Armed Forces.
For further details about the initiative and eligibility requirements visit :

Redeployment Interview Scheme

Civil Service departments are expected to explore redeployment opportunities before making an individual redundant. The MoJ are committed, as part of the Redeployment Interview Scheme, to providing opportunities to those who are ‘at risk of redundancy’.

MoJ are able to offer an interview to eligible candidates who meet the minimum selection criteria, except in a limited number of campaigns. Candidate’s will not be eligible for the Redeployment Interview Scheme if they are applying on promotion.

For further information and to apply for this position please see the following link:

This job is broadly open to the following groups:

· UK nationals

· nationals of the Republic of Ireland

· nationals of Commonwealth countries who have the right to work in the UK

· nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)

· nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)

· individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020

· Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Expected salary: £27223 – 28613 per year

Location: United Kingdom

Job date: Thu, 21 Dec 2023 04:46:02 GMT

Apply for the job now!

Job Detail
  • Career LevelOfficer
  • GenderBoth
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