Security Officer

Job Overview

Company:

Hilton
Job title: Security Officer

Job description: Secure you next career move!

WELCOME TO A WORLD OF OPPORTUNITIES – No two days or two hotels are the same, but our spirit and passion for hospitality always brings all our teams together to create a culture of inclusiveness, positivity and drive to achieve our common goal. “To share the light and warmth of hospitality”. With amazing training, resources and support from both managers and colleagues, there is always an opportunity to develop and grow.

We won’t be able to offer any sponsorship for Visa, we can only consider candidates already with right to work in the UK.

This is a full time position, 5 working days a week with majority of shifts starting at 6 pm and finishing 2 am.

A WORLD OF REWARDS

• Hourly Rate of £13
• Smart uniform provided and laundered
• Free and healthy meals when on duty
• Grow your Career
• Personal Development programmes designed to support you at every step of your career
• A chance to make a difference through our Corporate Responsibility programmes – Find out what and how we are doing (

) * Team Member Travel Program: discounted hotel nights plus 50% off Food and Beverages (subject to individual outlets)

• Team Member Referral Program
• High street discounts: with Perks at Work
• Holiday: 28 days including bank holidays (increasing yearly to up to 33 days)
• Discounted dental and health cover
• Free Parking (depending on availability)
• Guest Experience Day after successfully passing probation
• Modern and inclusive Team Member’s areas

You will embody the six guiding principles of Safety and Security that guides us in Protecting Potential of our team members, guests and assets.

We believe we are ordinary people doing extraordinary things every day. It takes a special type of person to work in Safety and Security, which means you will be conscientious about your duty, have an open mind, and be innovative in thinking and action wherever and whenever possible. You will also thrive on proactive performance and take responsibility at all times.
We are always true to our principles in how we manage risk on behalf of the business. Because you will be one of the business‘ most valuable assets, you must have great self-worth and value, enabling us to continue to be resilient, now and in the future.

We are natural growth leaders, and so, we are actively involved in the financial success of the business, which means it is critical that we maintain stakeholder confidence by positively supporting the business in the safest way possible.

Always changing with the times and seeing the bigger picture, we aim to preserve, protect and promote the business and the brand. We build trust by taking ownership of problems and resolve them quickly by being not only critical thinkers but creative doers too.

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Specifically, you will be responsible for performing the following tasks to the highest standards:

• Monitor and control staff entrances
• Conduct regular searches of bags, etc. carried by members of staff and report discrepancies or violations immediately
• Control the Goods pass out procedure for any items purchased, loaned, or otherwise legitimately obtained
• Maintain system that monitors contractors working in the hotel in accordance with company health and safety policies
• Responsible for checking goods received out of hours
• Maintain system that records the issue and receipt of departmental keys
• Operate, check and monitor the CCTV system
• Patrol the hotel on a regular basis ensuring fire walks take place and are recorded
• Ensure safe passage of cash transfers within the hotel
• Support evacuation of the hotel during fire alarm situations
• Monitor suspicious packages and be aware of bomb and terror threat procedures
• Provide secure storage for guest oversized items
• Ensure hotel facilities and function rooms remain secure and locked when not in use
• Maintain the Security Log Book and Incident Reports
• Investigate and report all allegations of theft, criminal damage and other incidents
• Manage undesirable behaviour in a professional manner, intervening and defusing potential altercations
• Liaise with Police in the absence of Security Team Leader
• Report any maintenance or hazard issues to the supervisor on duty
• Adhere to all Health and Safety Regulations

To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• High school graduate or above
• Good physical condition
• At least two (2) years of law enforcement experience either in a Security Bureau or military training
• Must be knowledgeable about fire procedures, disaster plan procedures, bomb threats and hotel evacuation procedures
• Should be well-versed in local law/government regulation
• Absolute discretion and confidentiality regarding sensitive information
• SIA trained and licensed

Specific Job Knowledge, Skill, Ability and Behavior Requirements

The individual must possess the following knowledge, skills, abilities and behaviors and be able to perform

the essential functions of the job, with or without reasonable accommodation.

Leadership

The ability to envision possibilities, contribute to high performing teams, and inspire passion. The willingness

to take calculated risks, assume responsibility, and enhance quality and service. Demonstrated through:

· Acting as a role model for the team and leading by example

· Effectively communicating and updating the team with objectives and priorities

· Taking ownership and accountability for your actions and that of the team

· Setting and clarifying individual and team expectations

· Providing a motivating environment for your team and recognizing and rewarding individuals as appropriate

· Ensuring that team members are fully briefed pre and post shift and are ‘tuned in’ on the ‘tone’ of service

delivery for each shift period.

· Providing structured feedback to the team

· Creating a positive environment where new ideas are embraced

· Preparing and agreeing to work towards department and personal objectives

Customer Focus

The ability to proactively sense and act on customer needs and opportunities. The willingness to exceed

customer expectation. Demonstrated through:

· Consistent delivery of relevant hotel service and product propositions – brand, regional or local in origin.

· Anticipating the needs of the guest (s) and taking experience enhancement action before arrival

(needs may be driven by hotel events).

· Committing energy and focus in ensuring that all team members have the necessary skills and behaviors

to deliver great experiences and optimal customer spend.

· Being aware of the cultural and social differences across end user groups –planning and executing accordingly

and building team awareness

· Executing shift in line with agreed process to ensure following shift can start work ‘on the front foot’

· Clearly communicating inter-departmental guest requests and checking understanding with servicing department.

· Delivery of high levels of Honors guest satisfaction, repeat guest intent and problem resolution.

· Dealing effectively with underlying issues that impact the experience and loyalty of guests.

· Encouraging feedback always to inform product development and team learning

· Recognizing and rewarding excellence in customer service

Living the Values

The ability to inspire day-to-day demonstration of the Hilton values. The willingness to walk the talk and positively

project the face of Hilton. Demonstrated through:

· Having a confident approach to your work

· Have full integrity

· Demonstrating passion and pride in your everyday work

· Actively using training products provided

· Being a team player in everything you do

· Being the owner of your actions and decisions

· Being open and honest always

· Communicating openly with team members, supervisors, managers in all departments

Collaboration

The ability to work inter-dependently with others, within or across groups, functions, brands,

and geographies to improve effectiveness. The willingness to put the interests of the enterprise

above your own and seek win-win solutions. Demonstrated through:

· Developing effective working relationships with colleagues at all levels and in all departments in the hotel

· Being a team player in everything you do

· Communicating openly with managers in other departments

· Respecting the view of others

· Focusing on the cause, rather than the symptom of problems

· Asking for help when you need it

Judgement

The ability to process information effectively. The willingness to use facts and data to make sound decisions,

and to learn from experience. Demonstrated through:

· Approaching all situations with an unbiased and open mind

· Actively resolving all team member grievances and issues in a timely and professional manner

· Taking calculated risks

Results Focus

The ability to deliver results and solutions and keep the focus on driving customer value. The willingness

to assume personal ownership and accountability. Demonstrated through:

· Prioritizing time and energy into the shift issues that add value to the customer experience or profitability

of the business (or both)

· The building of strong relationships with specialist support, team members and regular guests.

· of own and others’ initiatives to drive both revenue and guest loyalty or enhancement of security

experience.

· A commitment to learn from business and personal performance reviews – to keep learning and looking

for improvement.

EVERY JOB MAKES THE STAY.

At Hilton, It Matters Where You Stay, but The Stay is only one side of the story.

We know it takes hundreds of jobs to create unforgettable experiences for our guests – and behind every job, there’s an extraordinary person working to make each Stay magical. That’s why at Hilton, Every Job Makes the Stay.

Find out more about all our brands and hotels –

Expected salary: £13 per hour

Location: London

Job date: Wed, 22 Nov 2023 04:33:53 GMT

Apply for the job now!