Senior Programme Officer

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  • Post Date: 04/01/2024
  • Applications 0
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Job Overview



King’s College London

Job title: Senior Programme Officer

Job description: Job description

The School of Security Studies are looking to recruit a Senior Programme Officer, who will be responsible for managing the administration of undergraduate programmes in the Department of War Studies. This role offers challenge, reward, and an excellent opportunity to lead a team in supporting our portfolio of undergraduate degree programmes in a fast-paced higher education environment. The role will line manage two programme officers and report to the School Programmes Manager.

The Senior Programme Officer provides essential support to students and academics in one of our many, schools, institutes & centres within the Faculty of Social Science & Public Policy. Working in a fast-paced environment, the role includes taking responsibility to resolve complex queries and issues, set-up/administration of the virtual learning environment, timetabling, the production of handbooks, using databases and Microsoft Excel to maintain accurate student data on progress and achievement, and delivering a high-quality service across the student lifecycle.

Working with colleagues to plan and coordinate a varied set of activities, you will have opportunities to further develop your knowledge of regulations and process and be part of professional networks promoting best practice. As part of the King’s community, you’ll work alongside inspiring academic staff, administrators, and students.

The School of Security Studies is located within the Faculty of Social Science & Public Policy. Together, we support an inclusive culture and diversity for our staff and students. We are committed to encouraging further growth from diverse groups, and we welcome applications from people of all abilities and currently under-represented groups, which we are able to support with our range of flexible and inclusive benefits.

This is a hybrid role based at our Strand Campus.

This post will be offered on an indefinite contract

This is a full-time post

Key responsibilities

  • Provide first-class customer service to academics and students alike, offering programme guidance and administrative and technical support to key stakeholders;
  • Line manage a small team of Programme Officers, including the induction of new team members, providing training, delegating work, and conducting Personal Development Reviews;
  • Work closely with admissions and external partners to ensure that students are enrolled and have access to programme materials and that registration records are kept up-to-date;
  • Coordinate programme administration processes relevant to the area of work, including assessment processes, in line with university deadlines and regulations, and Faculty and external requirements;
  • Coordinate the management of day-to-day student enquiries with the Student Engagement team to provide responses as appropriate within agreed timeframes, taking responsibility for responding directly to more complex enquiries and escalating with line manager when required;
  • Ensure that quality assurance requirements and, where required, accreditation requirements are met for all provision. To service committees as directed by your line manager. Coordinate module evaluation processes in line with current university best practice;
  • Develop and improve the service through eliciting and responding to service user feedback, identifying and suggesting service improvements and implementing new ways of working as directed;
  • Work flexibly as part of a team, supporting others in times of high-volume activity. Participating in and coordinating new starter inductions. Covering staff absence and deputising for the line manager as and when required;
  • Work with the wider university community to ensure up-to-date and consistent practices are followed when utilising systems (e.g. student records systems and virtual learning environments) to undertake both day-to-day functions and higher-level processes such as reporting and extracting data, ensuring accuracy of data and identifying and resolving issues;
  • Engage with and triage students’ pastoral care needs, resolving straightforward issues where appropriate and escalating with, and informing, key stakeholders as per university frameworks;
  • Receive, investigate and resolve low-level complaints and address service setbacks, exercising judgement and escalating to line manager where required;
  • Take personal accountability for the data quality of student records, ensuring records are accurately maintained in accordance with the agreed retention schedules;
  • Ensure all work is carried out in a professional and timely manner, with appropriate confidentiality and sensitivity. To maintain an up-to-date knowledge of the data protection requirements and to support Freedom of Information and subject access requests;

The above list of responsibilities may not be exhaustive, and the post holder will be required to undertake such tasks and responsibilities as may reasonably be expected within the scope and grading of the post.

Skills, knowledge, and experience

Essential criteria

1. Excellent written and oral communication skills including the ability to draft documents and correspondence autonomously to a broad range of audiences

2. Strong numeracy skills and ability to analyse complex numerical data to drive decision making

3. Excellent time management and organisational skills and the ability to work to tight deadlines with minimal supervision

4. Excellent working knowledge of Microsoft packages and experience in the use of databases and student records systems (such as SITS, Insight, Power BI) to provide management information data to a high level of detail and accuracy

5. Experience of stakeholder management, ability to work with a broad range of stakeholders in a professional and assured manner

6. Experience of working in a customer facing environment with a knowledge of how to address complaints and service setbacks in a professional and efficient manner

7. Strong track record of academic programme administration with the ability to work as part of a team, as well as independently with minimal supervision

8. Ability to balance completing priorities under pressure of deadlines and workload and comprehend complex situations quickly

9. Commitment to equality and diversity in the workplace

Desirable criteria

1. Degree level or equivalent qualification or experience

2. Experience of working in a Higher Education setting

3. Experience of using virtual learning environments

Further information

The selection process will include a panel interview and a short presentation

Expected salary: £37332 – 42099 per year

Location: London

Job date: Thu, 04 Jan 2024 06:47:19 GMT

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Job Detail
  • Offered Salary£30,000 - £50,000
  • Career LevelOfficer
  • GenderBoth
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